State Farm® Insurance Agent Evan Silvers

"I’ve worked with Diane Elie for about two years now…for service of my dad’s auto and homeowners policies. She’s always been thoughtful and kind. I usually have a million questions and she gets me clear answers promptly. My dad recently passed away, and Diane is helping me set a smooth course through a very challenging task - helping me understand all the options of how to proceed. Thank you Diane, you’ve been a lifesaver for me!"

"I can't say enough good things about the excellent customer service that Evan Silvers provides. I had a claim in with State Farm that was going nowhere; I contacted Evan, and within a day, the process got restarted. I relied on Evan throughout the process for support and guidance; he always responded promptly and really made things happen. He completely restored my faith in State Farm as an insurance provider and has earned my deep gratitude for his attention to detail, his thoughtful support, and his excellent service."

"Roberto Gutierrez did an amazing job at comparing my auto and home insurance to my previous insurance company whom ive had for the past 6 years. After going over it in detail I realized I was overpaying for my insurance. I did not think think twice about switching over to State Farm. His knowledge and willingness to explain made my decision that much easier. I will definitely recommend to family and friends."

"Just got off the phone with a very rude CSR - I hadn't received a bill but got both a text message and an email saying I was past due. Where was this communication when the bill was sent? CSR said "I'm not going to argue with you" when I suggested they should send an email when there's a bill to pay (Who's arguing anything? Maybe send a link to a payment portal, seems pretty common-sense!), then implied that there's no way for them to know what their billing department gets up to. I told the CSR I'd shop around and they were proving me right by deflecting from my suggestion, the CSR responded "well, good luck with that". Wow, with a bar that low I don't really need luck. It seems they are unwilling to listen to their customers unless there's a public post about their shortcomings. I'm not sure I can trust them to competenly deal with much of anything at this point."

"The incompetent Evan Silvers agency cares much more about google reviews than his clients needs. If he had listened to mine, he would have stopped having his staff call me to ask me to write reviews here. I am writing this to report that his staff has been unable to do what they say. Instead, they call, like a telemarketer, asking for a review on google. Time and again, I said that I didn't want to. Evan, you finally got your review. After thinking about your company's performance, I will be changing insurance agents immediately."

"Shameless self promotion and shoddy paperwork. Evan Silvers insists that his staff call and email clients regularly to leave a google review. Andrew screwed up a policy of mine and left me without homeowners insurance. Diane is the only reason to do business here. Nevertheless, after consistently hounding me to leave a google review, I have. Next, I will change agents. Avoid Evan Silvers Agency, his self promotion is greedy and unprofessional."

"Big Thank You to Andrew Mahon for the smooth transition into our new local State Farm office. Andrew’s efficiency and professionalism are very appreciated. Notably, Andrew clearly explained and walked my husband and I through our new and existing policies, and if we had any questions he was always available to clarify. Thanks again, Andrew!"

"I worked directly with Evan on getting me the best policy for my home, auto, and life insurance. He combed through my current policy and let me know that I was underinsured on my home. Not only did he go above and beyond to make sure I was getting the best coverage, he spoke to me when it was convenient for me, like a person, and not as a salesman. He gave me his honest opinions, gave me all of my options and made it very easy to switch. He’s a man of his word and continues to follow through with what he says he is going to do. Best service I have received in a very long time. Thank you for everything Evan!"

"I needed to get some information about the various policies we have w State Farm. Diane Eli’s was a HUGE help in this process. In addition to her friendliness, professionalism and helpfulness she followed through quickly with the much needed information. She demonstrates one of the reasons we’ve stayed w State Farm for over 20 years. Thanks again Diane!!"

"I live in the Yakima Valley area, and I was hesitant to switch over from a local insurance agency and to work with agent that are not local, however Evan has made it so easy to work with I can't remember a time where he didn't answer my call or return my call within that same day. Evan took is time in explaining difference in policies and didn't make me feel pressured into choose one at that moment. Not only did he help me with home insurance, but also with my rental property, and car insurance saving me money. Evan has earn my business and trust. I will definitely be referring Evan Silvers State Farm Insurance Agent to Family & Friends. Thank you Evan!"

"After faxing a signed cancellation request 3 weeks, I figured out accidentally that my policy was not canceled because I didn’t talk to my State Farm agent directly, explained by the customer service. If a faxed request is not enough, I believe my “former” agent can simply give me a call, instead of pretending that nothing has happened. When I requested cancellation over the phone with the customer service, I was told that I would not be able to get a confirmation until the 1-2 week process/evaluation was completed by their underwriter. Seriously? I need to get other’s permission to cancel a service? By the way, the representative said I need to talk to my “former” agent if I want to know the details, but can’t guarantee that he would call me. Interesting. For the past years, I have never contacted this agency because I’m very careful with driving, so I didn’t know that they are so unprofessional until now. No more State Farm in the future! Wish me good luck with my cancellation!"